Can you provide product development services for new projects? If yes, what information need to be provided?
Customized development is our consistent advantage. Having served more than 500 projects makes us have rich experience, which can well meet various needs of customers, and can also give customers correct suggestions to avoid losses caused by bugs in products. It has won high praise from many customers and established a long-term and stable cooperative relationship.
My device has a special communication protocol. Can the battery match?
Our battery system has a default communication protocol. If the customer's equipment has a special communication protocol, just provide the communication protocol file, and our technicians can match the customer's communication protocol.
How to ensure the high quality of products?
IPQC:Our company has ISO9001 certification and standardized production process to ensure the stability of product process
IQC: Our company has established a strategic partnership with TOP10 enterprises in the lithium battery industry to ensure the quality of incoming materials
FQC: More than 20 strict inspection procedures ensure the quality of products before delivery
What is the protection board scheme? What is the difference with BMS scheme?
Battery protection board: by integrating IC, MOS, resistor, capacitor and other devices on PCB, battery can achieve manage independently. It has the advantages of low cost and small size.
BMS: battery management requires the combination of relays, shunts, fuses and other electrical components to manage the battery, which has the advantages of more stability and safety, and can achieve more management functions.
Does your battery have a thermal management system?
Our products not only have the basic high and low temperature monitoring, but we also consider the heat pipe requirements during the use of the products when we make the internal structure degisn. High temperature environment: Customized air cooling and liquid cooling system according to customers' needs. Low temperature environment: make customized heating system to improve the endurance performance.
How to install the lithium battery after receiving it? Is there a manual?
Most lithium battery products are independent, so the installation is relatively simple. Our product instructions will introduce it. If you have any questions, you can ask the salesperson for help, and we will arrange technicians to guide the installation remotely; If products requiring on-site commissioning are involved, we will arrange personnel for on-site installation and commissioning.
How to deal with emergencies?
During daily use, it is necessary to develop good usage habits and do not charge in the indoor environment. In case of emergency, first ensure your safety, call the fire rescue phone, and use water to put out the fire.
Will my battery run shorter in extremely cold weather?
The performance of batteries made of different materials (lithium iron phosphate / lithium ternary) in low temperature environment is also different. In view of this situation, our battery can be equipped with a battery heating system. When the ambient temperature is lower than 0 ℃ (32 ℉), it starts heating, and always keep the internal temperature of the battery at about 10 ℃ (50 ℉), so as to improve the battery's endurance as much as possible.
How many years can my battery last?
The service life of batteries made of different materials (iron lithium / ternary) is different,
Different types of batteries (power / energy storage) have different service lives,
For specific service life, please refer to the product specification.
Why does the voltage drop when the charger is unplugged?
At the end of battery charging, the voltage will begin to fall back until the voltage stabilizes, and this process will last for about 20 minutes;
At the end of the battery discharge, the voltage will start to rise until the voltage stabilizes, and this process will last for about 20 minutes;
This is determined by the characteristics of lithium batteries.
In addition to the charger, what supporting products / services can be provided?
We can also provide: 1. Coulometer /bms screen; 2. Supporting products of energy storage system; 3. Customized development service of communication protocol; 4. Design and development of power / energy storage battery system; 5. Battery system remote management service, etc.
What are the advantages of our supporting charger?
We have a complete charger supply chain, which has the advantages of high cost performance and fast delivery. We can provide standard and fast charger with different voltage platforms. In order to serve global customers, our chargers have ul/ce/iec/tuv/rohs/fcc safety and environmental protection certification.
Can I use my OEM charger?
Customers can provide their own charger, but they need to inform us of the corresponding charging strategy so that our battery can be adapted.
Why do some versions of products need corresponding chargers?
Some versions of lithium batteries and chargers are interconnected through communication protocols, and chargers without corresponding communication protocols cannot charge batteries.
Can I specify the power connector?
We can provide customized power plug-in services. In addition, we can also provide customized harness length services to better meet the actual use needs of customers.
How to repair the battery if there is a problem?
When the battery may have problems, we will first get a preliminary understanding of the basic information of the battery after contacting our company, and arrange technicians to analyze the battery data and phenomena, judge the cause of battery failure, and then formulate a product maintenance plan according to the provisions of quality assurance.
How long does the order take to ship?
For the standard products in stock, the delivery time is usually 3 working days (for product exit inspection, packaging inspection, etc.)
For customized products, the delivery time varies according to the company's capacity planning, project difficulty, material procurement cycle and other factors, which is roughly 4-6 weeks.
What does your warranty cover?
The warranty content and duration of different types of products (power / energy storage) are different, which can be roughly divided into performance warranty, electrical parts warranty, supporting warranty, and different warranty content and duration. Refer to the product specification for specific content.